Created on Monday, 12 May 2014 12:55 12 May 2014

Dear Customers,

Uptime guaranteeThis article adds to the series of posts focused on the main pillars of a reliable hosting service. So far, we talked about security, loading speeds and scalability. Now the spotlight moves on to service uptime.

Service uptime is one of the key attributes of a reliable hosting platform. This is why, a service uptime guarantee is one of the main features of any hosting plan and one of the most important factors when choosing a hosting provider.

How to interpret service uptime guarantee?

Uptime is a great measure of how good a web hosting provider is at keeping their system up and running. This is why, each company is expected to assess their platform’s potential for keeping the websites hosted on it available online and to publish the exact service uptime that they are able to maintain.

Generally, service uptime is almost always measured as a percentage (%). Most of the quality web hosting solutions offered online include a 99.5%-99.9% uptime guarantee.

Here is how to interpret the ‘service uptime’ offered by any hosting provider:

How do we ensure a 99.9% service uptime guarantee?

On our hosting platform, we guarantee a 99.9% uptime for all services.

This means that we are able to ensure that your websites will be up and running with no interruption for a period of 364 days and 15.2 hours.

The remaining 8.8 hours are a buffer time gap left by our administrators for maintenance procedures aimed at eliminating any eventual server issues and at improving the servers’ overall performance.

The measures we have taken to stick to the 99.9% service uptime guarantee:

The measures we have taken to stick to the 99.9% network uptime guarantee:

The network uptime depends on the capacity of the very data centre and we have ensured that our partnering data centres offer excellent network conditions, including:

A 99.9% service/network uptime is guaranteed with all cloud hosting packages and semi-dedicated servers

With all our cloud hosting plans and semi-dedicated servers, we are able to ensure an optimal service/network uptime of 99.9%.

We take utmost care in monitoring our server network 24/7/365 to make sure that this uptime guarantee is observed and that the services are being delivered as smoothly as possible.

A 99.9% network uptime is guaranteed with all VPSs and dedicated servers.

Virtual Private Servers and dedicated servers differ from cloud hosting packages in that they offer the user a much higher level of control over the server environment. This is why, with these services, we are able to supervise the network uptime only.

We have chosen to work with data centres, which offer perfect connectivity and which employ top-quality networking hardware devices whose performance has been tested under different workload conditions.

Also, we use Gbit network cards to ensure blazing-fast connectivity and a reliable Linux OS that will guarantee a stable performance for your customers’ resource-hungry projects.

Kind Regards,
Web Hosting team