The Service that is subject to the following agreement is provided by 'Online Presence Solutions' (ABN 15 397 950 209) in association with LiquidNet Ltd., a company registered in the United Kingdom, registration No. 4654498. 'Online Presence Solutions' and LiquidNet Ltd. will be referred to as 'Online Presence Solutions' for the sake of brevity in this document.
As a Customer of our Services, you need to be aware that, when signing up for an account with 'Online Presence Solutions', you accept and agree to abide by our Web Hosting Terms of Service (this document) and our Acceptable Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of these two documents.
As a Customer of our Services, you understand and agree also that it is beyond the power of 'Online Presence Solutions' to restrict any public access to the data that you position on our servers and guarantee the security of your files. In this respect, you accept that it is your obligation to protect all the information that you make available to the wide internet public through our web hosting network and assume all responsibility for unveiling online personal data that could be abused.
These Web Hosting Terms of Service, together with our Acceptable Use Policy and the Domain Name Registration Agreement, constitute the whole act of convention between You - the Customer, and 'Online Presence Solutions'. 'Online Presence Solutions' shall provide its Services to You under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to clarify all aspects, rules and provisions of the business relationship between You - the Customer, and 'Online Presence Solutions'. It is also intended to keep the integrity of this relationship and protect both parties from liability. This Service Agreement will be enforced, if/when necessary, in order to be guaranteed the speed, power, performance, and reliability of our services.
In the event that a court of competent jurisdiction declares any of the Agreement's provisions invalid, unenforceable, or void, the remaining provisions will entirely preserve their validity. Customer's side of the Agreement can be presented by any of the following parties: an individual over 18 years of age; a legal entity, such as a corporation, a limited liability company, etc. If a person represents the Customer, for some reason, he/or she must be legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement.
This agreement shall be interpreted in consistence with the laws of the State of Florida, US, and shall serve to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assignees.
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A web hosting service is a type of Internet service that offers individuals and organizations/companies the resources to host their own web sites and store information, images, video, and other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs offer also periodic backup and archiving.
'Online Presence Solutions' offers only web hosting services, not data storage services. A web hosting service consists of the following:
Detailed information about all features included in our web hosting packages is available on our web hosting plan pages.
The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by 'Online Presence Solutions', which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.
In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.
Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. 'Online Presence Solutions' will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, 'Online Presence Solutions' reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to 'Online Presence Solutions' sole and absolute discretion.
When signing up for an account with 'Online Presence Solutions', the Customer agrees to pay for the period of one year (365 days) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system. In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.
'Online Presence Solutions' will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. 'Online Presence Solutions' reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.
Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. 'Online Presence Solutions' reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.
'Online Presence Solutions' guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
For more information, please read our Service Level Guarantees.
Our backup service is provided as a courtesy to you and therefore, 'Online Presence Solutions' will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 7 days. After this period, a backup cannot be restored.
TLD | Registrar-Lock | Transfers | Edit WHOIS | ID Protect | Registration Period | Single registration/transfer |
---|---|---|---|---|---|---|
com.au
|
no | yes(EPP) | yes | no | 2 yrs |
AUD $37.81 each
(2 yrs) |
net.au
|
no | yes(EPP) | yes | no | 2 yrs |
AUD $37.81 each
(2 yrs) |
co.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $34.66 each
|
org.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $31.51 each
|
net.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $34.66 each
|
com
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
net
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
biz
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
info
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
name
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $18.90 each
|
yes | yes(EPP) | yes | yes | 1-10 yrs | ||
asia
|
yes | no | yes | no | 1-10 yrs |
AUD $25.83 each
|
mobi
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $28.35 each
|
pro
|
yes | no | yes | no | 1-10 yrs |
AUD $37.81 each
|
co.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
me.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
org.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
we.bs
|
no | no | yes | yes | 1-10 yrs |
AUD $6.30 each
|
at
|
no | no | no | no | 1 yr |
AUD $40.96 each
|
be
|
no | no | no | no | 1 yr |
AUD $12.54 each
|
ca
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $25.20 each
|
cc
|
yes | yes | yes | yes | 1-10 yrs |
AUD $34.66 each
|
ch
|
no | yes(EPP) | yes | no | 1 yr |
AUD $22.68 each
|
co
|
yes | yes(EPP) | yes | yes | 1-5 yrs |
AUD $40.96 each
|
co.il
|
no | no | yes | no | 1-9 yrs |
AUD $50.41 each
|
co.za
|
no | yes | yes | no | 1 yr |
AUD $37.81 each
|
com.mx
|
no | yes(EPP) | yes | no | 1 yr |
AUD $75.61 each
|
cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
com.cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
net.cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
org.cn
|
no | no | yes | no | 1-10 yrs |
AUD $63.01 each
|
de
|
no | yes(EPP) | yes | no | 1 yr |
AUD $14.18 each
|
eu
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $11.34 each
|
es
|
no | yes | yes | no | 1-5 yrs |
AUD $28.35 each
|
fr
|
no | no | yes | no | 1 yr |
AUD $37.81 each
|
in
|
yes | yes(EPP) | yes | no | 1-5 yrs |
AUD $16.38 each
|
it
|
no | yes(EPP) | no | no | 1 yr |
AUD $51.04 each
|
jp
|
no | no | yes | no | 1 yr |
AUD $86.95 each
|
me
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $40.96 each
|
nl
|
no | yes(EPP) | yes | no | 1 yr |
AUD $26.46 each
|
nu
|
yes | no | yes | no | 2-10 yrs |
AUD $91.99 each
(2 yrs) |
pl
|
no | yes(EPP) | yes | no | 1-3 yrs |
AUD $40.96 each
|
ru
|
no | no | no | no | 1 yr |
AUD $17.64 each
|
se
|
no | yes(EPP) | yes | no | 1 yr |
AUD $63.01 each
|
tv
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $44.74 each
|
us
|
yes | yes(EPP) | yes | no | 1-10 yrs |
AUD $14.18 each
|
tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $40.96 each
|
com.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $40.96 each
|
idv.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $39.07 each
|
org.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $36.55 each
|
ws
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $22.68 each
|
'Online Presence Solutions' occasionally runs promotions offering FREE domain names to customers signing up for a new web hosting account. This special offer is valid only with our PROMOTIONAL TLDs. However, in case that the money-back guarantee option is used, the domain name must be paid ($9.95 per year per domain name). The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.
The hosting service is active for one year (365 days). After the expiration of that period, the account will be automatically suspended and will remain suspended until the Customer renews it by paying its annual subscription fee. In case that the Customer does not renew his/her hosting account, it will remain BLOCKED. The account data will be kept for two months, after that it will be permanently deleted.
E-mail notifications regarding each account's expiration are dispatched twice - 14 days and 7 days prior to the expiration date of the account. In order to receive the notifications, the Customer must provide a valid e-mail address. 'Online Presence Solutions' ensures that the e-mails are sent and takes no responsibility for e-mails that are not delivered due to problems with the recipient's e-mail address.
Domain names are valid for the number of years of their registration (domain names can be registered for the period of 1 to 10 years, depending on their TLD - top-level domain name - extension). After an expiration of a domain name several stages follow regarding its renewal.
Customers are advised to renew their domain registrations before their domain names are placed into redemption. When a domain name transits in redemption period, we are not able any more to prevent its zone files from being removed from the DNS system, and the customer's web site and any associated services will stop working.
In consideration of their use of the Service, customers agree to:
Web Hosting Plan Name | CPU Limit |
Basic | 5% |
Personal Site | 5% |
Small Business | 5% |
Medium Business | 5% |
Big Business | 5% |
Enterprise | 5% |
The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by 'Online Presence Solutions', which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.
In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.
Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. 'Online Presence Solutions' will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, 'Online Presence Solutions' reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to 'Online Presence Solutions''s sole and absolute discretion.
Server content MUST comply with the parameters stated in this TOS and our AUP (Acceptable Use Policy). Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of 'Online Presence Solutions' Services are used for the illegal purpose of SPAM or UCE, then they will be terminated instantaneously.
'Online Presence Solutions' expressly bans the use of any 'Online Presence Solutions' hardware or software hosted on a 'Online Presence Solutions' server for trying to illegally access another hosted machine or network.
For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact a 'Online Presence Solutions' Service representative.
Using 'Online Presence Solutions' temporary URL is not defined as a bandwidth stealing. However customers should not rely on 'Online Presence Solutions' temporary URL as a basic URL. Traffic processing there is not recommendable. 'Online Presence Solutions' cannot and will not be held responsible for changing it afterwards. Customers are advised to use it temporarily and redirect their traffic to their own domains.
As a condition for customer use of 'Online Presence Solutions' Services, You - the Customer, agree that you will not use 'Online Presence Solutions' Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and/or our Acceptable Use Policy (AUP). 'Online Presence Solutions' servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted.
Customers are solely responsible for the content of their messages. Using 'Online Presence Solutions' Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited.
In this light, 'Online Presence Solutions' expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. 'Online Presence Solutions' servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the company's Terms of Service (this document) and Acceptable Use Policy (AUP). Customers may not attempt to gain unauthorized access to any 'Online Presence Solutions' Services, other accounts, computer systems or networks connected to any 'Online Presence Solutions' Services, through hacking, password mining or other means. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by 'Online Presence Solutions' Services.
'Online Presence Solutions''s management will thoroughly scrutinize all received orders and decide, to their own discretion, which of them do not comply with the officially stated requirements for use of the company servers. 'Online Presence Solutions' reserves the right to refuse service to unlawful parties. 'Online Presence Solutions' reserves the right at all times to disclose any information, as 'Online Presence Solutions' deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of 'Online Presence Solutions'.
When buying an allocated space on 'Online Presence Solutions' servers for the purpose of creating online stores or related e-commerce activities websites, customers agree to be fully responsible for the development, operation and maintenance of their web sites, online stores and e-commerce activities within that websites. The Customer is the only one in charge of approving, processing and filling clients' orders and taking care of clients' requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store. Each customer is in charge of all products and services, as well as all contents and materials appearing online on his/her e-commerce website, including:
Each Customer guarantees to 'Online Presence Solutions' that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to 'Online Presence Solutions' that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
Each Customer empowers 'Online Presence Solutions' to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. 'Online Presence Solutions' is granted the right to estimate, at its own discretion, the extent to which these operations need to be carried out.
Any dealings with third parties (including advertisers) carried out through 'Online Presence Solutions' Services, including participation in promotions, payment for goods and services, and/or any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between the Customer and the advertiser or the other third party. 'Online Presence Solutions' shall not be responsible or liable for any part of such dealings or promotions.
'Online Presence Solutions' accounts are set up on a prepay basis. 'Online Presence Solutions' customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by 'Online Presence Solutions'. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.
Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.
Late cancellations, as well as accounts cancelled by LiquidNet Ltd. due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.
All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.
All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.
'Online Presence Solutions' offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to This email address is being protected from spambots. You need JavaScript enabled to view it., and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services.
All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.
Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.
All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account). A table containing the annual NON-PROMOTIONAL prices of all domain names offered by 'Online Presence Solutions' is located in section 3 of this legal document.
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at 'Online Presence Solutions' (and respectively - LiquidNet Ltd.) will be subject to full investigation.
When signing up for a web hosting account with 'Online Presence Solutions', customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service (this document). Thus, 'Online Presence Solutions', as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.
If/When a chargeback report is received, the first step of our 'Online Presence Solutions' team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.
If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.
If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service (this document) and the Acceptable Use Policy of 'Online Presence Solutions' will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or 'Online Presence Solutions' has the right to a reverse payment.
In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.
Certain sections of 'Online Presence Solutions' news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.
Forward Looking Statements can be recognized by the availability of indicative words such as "believes", “anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.
Any way of indecent treatment towards an 'Online Presence Solutions' employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with 'Online Presence Solutions' employees regarding any request for help or consultation, or any other reason for contacting our 'Online Presence Solutions' team via e-mail, chat, phone or through our Ticket Desk Support System.
Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to undermine the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of 'Online Presence Solutions' customer care staff will be interpreted as a breach of this TOS. Online Presence Solutions reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions, including refuse refunds to users whose accounts have been suspended for violating this TOS provision.
'Online Presence Solutions' CANNOT and WILL NOT be liable for any failure or delay in doing its professional duties resulting from circumstances beyond its physical control. Such circumstances may represent acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbances, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.
You understand and agree that the Service is provided on an ‘AS-IS' basis without warranties or representations for its offering. The company bears no responsibility for connection problems in cases when customer's hosting with 'Online Presence Solutions' confronts with service interruption issues. 'Online Presence Solutions' assumes no liability for any service failure, or failure to deliver or store any Customer communication or personalization settings.
'Online Presence Solutions' reserves the right to discontinue the delivering of the services and terminate this agreement for a certain period of time or indefinitely, with a prior notice. If the reason for this is Customer's failure to observe these Web Hosting Terms of Service and/or our Acceptable Use Policy, no refund will be issued to the customer for the unused period of his/her annual subscription with 'Online Presence Solutions'. If the Customer has not violated any part of these Web Hosting Terms of Service, the Acceptable Use Police and/or any other related documents (Customer agreements) mentioned hereby - the Customer will receive partial refund covering the period of his/her web hosting subscription with 'Online Presence Solutions' that has not been used.
'Online Presence Solutions' is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.
In order to file a complaint, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., specifying the nature of the problem you are experiencing. Please, provide us with as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.
Here are our steps of addressing every single complaint:
An alternative complaint submission method is sending a fax to the following number: +1.510.868.6446
Customers can get in touch with our Customer Service via any of the contact options listed below:
1. Open a trouble ticket from the customer Web Hosting Control Panel (section Help Center - > Open New Ticket)
2. Phone or Fax:
AU Phone : +61-2-8014-8213
UK Phone : +44-20-7993-2673
USA Fax: +1-510-868-6446
International Phone: +1-510-870-0646
USA Toll Free Phone: +1-800-574-0902
3. Send us a Letter to:
13 Craigleith 7
In order to improve its web hosting and customer care services, 'Online Presence Solutions' reserves the right to revise these terms and conditions at any time without prior notice. Customers are encouraged therefore to review this document periodically.
Customers do not have the right to assign this Agreement without the explicit permission of 'Online Presence Solutions'. This Agreement shall be in force and effect to the total benefit of the Customer and 'Online Presence Solutions', and their successors and permitted assignees.
You agree that 'Online Presence Solutions', at its sole discretion, may terminate your password, account or use of the Service(or any part thereof), and remove and discard any Content within the Service if you violate this Agreement.