Possible Network Timeout (Solved)
- Details
- Created on Wednesday, 22 January 2014 22:14 22 January 2014
Dear Customers,
Our Network Engineers are working on replacing network cables between servers in order to ensure better stability and performance of them in one of our racks.
It is possible there will be one-minute time-out periods during the maintenance procedures.
We expect for the maintenance to last 4 hours. After that, all services will become operational as usual.
Start time: 16:10 UTC / 10:10 CST
End time: 20:00 UTC / 14:00 CST
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Possible Network Outage (Solved)
- Details
- Created on Tuesday, 21 January 2014 09:48 21 January 2014
Dear Customers,
We would like to inform you about an upcoming maintenance in our network switches scheduled to take place on Monday 20th of January 2014.
It is possible you may experience network connectivity problems. The expected service interruptions should last 30 minutes
We can assure you that all procedures will be performed with minimum downtime. Also, no action will be required on your end while the maintenance is taking place.
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Server maintenance (Solved)
- Details
- Created on Monday, 20 January 2014 09:44 20 January 2014
Dear Customers,
An unexpected maintenance will cause connectivity issues with the websites, located on the US Data Center.
The maintenance should take no more than 10 minutes.
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Network Outage (Solved)
- Details
- Created on Sunday, 19 January 2014 07:21 19 January 2014
Dear Customers,
We are currently experiencing a network outage affecting all servers located in the UK data centre. All web services including web content and emails will be unavailable until the matter is solved.
Our system administrators are working closely with our data centre technicians to solve the problem as quickly as possible.
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Server issue (Solved)
- Details
- Created on Saturday, 18 January 2014 22:30 18 January 2014
Dear Customers,
We are currently experiencing a connectivity issue to our US Data centre. All services related to this Data Center are temporarily not accessible.
Our system administrators are working closely with our data centre technicians to solve the problem as quickly as possible.
Start Time: 3:15 AM UTC
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
US Data Centre issues (Solved)
- Details
- Created on Monday, 09 December 2013 23:23 09 December 2013
Dear Customers,
We are currently experiencing a connectivity issue to our US Data centre. All services related to this Data Center are temporarily not accessible. Our system administrators are working closely with our data centre technicians to solve the problem as quickly as possible.
Start Time: 12:15 PM UTC / 6:15 PM CST
End Time: 2:40 AM UTC / 8:40 PM CST
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.