MySQL server disk change (Solved)
- Details
- Created on Wednesday, 30 April 2014 02:17 30 April 2014
Dear Customers,
We would like to inform you that we are currently performing maintenance on one of the MySQL servers that may be serving your hosting account. We are pefoming a HDD upgrade on this server to improve the overall experience and it should be finished soon.
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
UK Web Server problem (Solved)
- Details
- Created on Friday, 07 March 2014 00:36 07 March 2014
Dear Customers,
We are currently experiencing some temporary connectivity problems on one of our web servers located in the UK data centre. Websites hosted on that server are currently inaccessible.
Our system administrators are working closely with our data centre technicians to solve this problem as quickly as possible.
Start time: 14:20 UTC
End Date: 15:20 UTC
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Mail Server overload in UK/Europe server (Solved)
- Details
- Created on Monday, 10 February 2014 22:50 10 February 2014
Dear Customers,
We are currently experiencing a temporary overload in one of our MX servers located in the UK data center, causing slower performance and some mail server connections timeouts.
Our system administrators are working closely with our data center technicians to solve this problem as quickly as possible.
Start time: 09:20 UTC
End time: 11:10 UTC
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Storage Server Maintenance (Solved)
- Details
- Created on Thursday, 30 January 2014 02:40 30 January 2014
Dear Customers,
Our Network Engineers will be working on upgrading one of our storage servers in order to gain better stability and performance of the services in one of our server racks.
Expected duration for the maintenance is about 30 minutes.
Start time: 00:00 UTC / 18:00 CST
End time: 07:00 UTC / 23:00 CST
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now though there may be some residual load, which may cause temporary delays in websites loading times.
MySQL Server Trouble (Solved) (2)
- Details
- Created on Thursday, 30 January 2014 02:16 30 January 2014
Dear Customers,
We are currently experiencing a problem with one of the MySQL servers associated to your hosting accounts.
Our system administrators are working closely with our data centre technicians to resolve the problem as quickly as possible.
However, this problem may cause issues with the databases and website accessibility.
Start time: 08:40 UTC
End time: 09:25 UTC
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
Possible Network Timeout 2 (Solved)
- Details
- Created on Friday, 24 January 2014 11:25 24 January 2014
Dear Customers,
Our Network Engineers are working on replacing network cables between servers in order to ensure better stability and performance of them in one of our racks.
It is possible there will be one-minute time-out periods during the maintenance procedures.
We expect for the maintenance to last 4 hours. After that, all services will become operational as usual.
Start time: 15:30 UTC / 09:30 CST
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
