These Terms and Conditions govern the provision of the Semi-Dedicated server hosting services (referred herein as the 'Service(s)') provided by 'Online Presence Solutions' (ABN 15 397 950 209), an Australian company in association with LiquidNet Ltd., registered in the United Kingdom, registration No. 4654498. 'Online Presence Solutions' and LiquidNet Ltd. will be referred to as 'Online Presence Solutions' for the sake of brevity in this document.
When signing up for a Dedicated hosting account with 'Online Presence Solutions', the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all the coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.
The Customer of our Services should also be aware that when signing up for a Dedicated hosting account with 'Online Presence Solutions', he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of 'Online Presence Solutions' to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.
'Online Presence Solutions' shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both 'Online Presence Solutions' and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.
The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between 'Online Presence Solutions' and the Customer.
Upon submision of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:
The Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
For more information, please refer to our Service Level Guarantees.
Due to the specificity of the Dedicated server hosting service, providing Customers with fully independent and self-managed hosting environment, the DATA BACKUP of all Customer's website contents and databases is solely Customer's responsibility.
A 50 GB FTP backup storage is available as a part of our Managed Services Package. It is also available as a separate upgrade option.
TLD | Registrar-Lock | Transfers | Edit WHOIS | ID Protect | Registration Period | Single registration / transfer |
---|---|---|---|---|---|---|
com.au
|
no | yes(EPP) | yes | no | 2 yrs |
AUD $37.81 each
(2 yrs) |
net.au
|
no | yes(EPP) | yes | no | 2 yrs |
AUD $37.81 each
(2 yrs) |
co.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $34.66 each
|
org.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $31.51 each
|
net.nz
|
no | yes(EPP) | yes | no | 1 yr |
AUD $34.66 each
|
com
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
net
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
biz
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
info
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $14.18 each
|
name
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $18.90 each
|
yes | yes(EPP) | yes | yes | 1-10 yrs | ||
asia
|
yes | no | yes | no | 1-10 yrs |
AUD $25.83 each
|
mobi
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $28.35 each
|
pro
|
yes | no | yes | no | 1-10 yrs |
AUD $37.81 each
|
co.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
me.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
org.uk
|
no | yes | no | no | 1-10 yrs |
AUD $10.71 each
|
we.bs
|
no | no | yes | yes | 1-10 yrs |
AUD $6.30 each
|
at
|
no | no | no | no | 1 yr |
AUD $40.96 each
|
be
|
no | no | no | no | 1 yr |
AUD $12.54 each
|
ca
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $25.20 each
|
cc
|
yes | yes | yes | yes | 1-10 yrs |
AUD $34.66 each
|
ch
|
no | yes(EPP) | yes | no | 1 yr |
AUD $22.68 each
|
co
|
yes | yes(EPP) | yes | yes | 1-5 yrs |
AUD $40.96 each
|
co.il
|
no | no | yes | no | 1-9 yrs |
AUD $50.41 each
|
co.za
|
no | yes | yes | no | 1 yr |
AUD $37.81 each
|
com.mx
|
no | yes(EPP) | yes | no | 1 yr |
AUD $75.61 each
|
cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
com.cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
net.cn
|
no | no | yes | no | 1-10 yrs |
AUD $69.94 each
|
org.cn
|
no | no | yes | no | 1-10 yrs |
AUD $63.01 each
|
de
|
no | yes(EPP) | yes | no | 1 yr |
AUD $14.18 each
|
eu
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $11.34 each
|
es
|
no | yes | yes | no | 1-5 yrs |
AUD $28.35 each
|
fr
|
no | no | yes | no | 1 yr |
AUD $37.81 each
|
in
|
yes | yes(EPP) | yes | no | 1-5 yrs |
AUD $16.38 each
|
it
|
no | yes(EPP) | no | no | 1 yr |
AUD $51.04 each
|
jp
|
no | no | yes | no | 1 yr |
AUD $86.95 each
|
me
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $40.96 each
|
nl
|
no | yes(EPP) | yes | no | 1 yr |
AUD $26.46 each
|
nu
|
yes | no | yes | no | 2-10 yrs |
AUD $91.99 each
(2 yrs) |
pl
|
no | yes(EPP) | yes | no | 1-3 yrs |
AUD $40.96 each
|
ru
|
no | no | no | no | 1 yr |
AUD $17.64 each
|
se
|
no | yes(EPP) | yes | no | 1 yr |
AUD $63.01 each
|
tv
|
yes | yes(EPP) | yes | yes | 1-10 yrs |
AUD $44.74 each
|
us
|
yes | yes(EPP) | yes | no | 1-10 yrs |
AUD $14.18 each
|
tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $40.96 each
|
com.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $40.96 each
|
idv.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $39.07 each
|
org.tw
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $36.55 each
|
ws
|
no | yes(EPP) | yes | no | 1-10 yrs |
AUD $22.68 each
|
Domain names are valid for the period of their registration (domain names can be registered for up to 10 years, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.
We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.
In order to cancel a Dedicated server account, the Customer must send a support ticket to 'Online Presence Solutions''s Sales Department via his/her Dedicated management account and provide any authentication credentials requested by 'Online Presence Solutions'. Other forms of cancellation requests will not be accepted.
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with 'Online Presence Solutions' will be subject to full investigation.
When signing up for a Dedicated server account with 'Online Presence Solutions' the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, 'Online Presence Solutions' and its authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.
If / When a chargeback report is received, the first step of 'Online Presence Solutions''s Customer Care team will be to try to contact the user. Meanwhile, the Customer's Dedicated server account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.
If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.
If the Customer has sent a chargeback request based on groundless argumentations (according to 'Online Presence Solutions''s own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of 'Online Presence Solutions' will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or 'Online Presence Solutions' has the right to a reverse payment.
A collection of free hosting reseller tools : a free billing software (ClientExec) and a free domain reseller account is available with each Dedicated Server hosting package. All bonuses are given per customer's request.
In consideration of their use of the Service, Customers agree to:
'Online Presence Solutions' expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of 'Online Presence Solutions' Services, other accounts, computer systems or networks connected to any of 'Online Presence Solutions''s Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by 'Online Presence Solutions''s Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of 'Online Presence Solutions''s Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using 'Online Presence Solutions''s Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, 'Online Presence Solutions' expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. 'Online Presence Solutions' Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by 'Online Presence Solutions''s Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).
As a condition for Customer use of 'Online Presence Solutions''s Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). Our Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. We reserve the right at any time to disclose any information, as 'Online Presence Solutions' deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of 'Online Presence Solutions'.
When buying a Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.
Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:
Each Customer guarantees to 'Online Presence Solutions' that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to 'Online Presence Solutions' that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
Each Customer empowers 'Online Presence Solutions' to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.
'Online Presence Solutions' will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of 'Online Presence Solutions' Dedicated servers. 'Online Presence Solutions' reserves the right to refuse Service to unlawful parties.
'Online Presence Solutions' reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that 'Online Presence Solutions' deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.
Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with 'Online Presence Solutions'. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to 'Online Presence Solutions' should be sent to the address provided on 'Online Presence Solutions''s website.
The Provider guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.
In order to file a complaint, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.
Here are our steps of addressing every single complaint:
An alternative complaint method is submitting a fax to the following number: +1.510.868.6446
Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to undermine the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of 'Online Presence Solutions' Customer Care stuff will be interpreted as a breach of this TOS. 'Online Presence Solutions' reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
Customers can get in touch with our Customer Care representatives via any of the options listed below.
AU Phone : +61-2-8014-8213
UK Phone : +44-20-7993-2673
USA Fax: +1-510-868-6446
International Phone: +1-510-870-0646
USA Toll Free Phone: +1-800-574-0902
This Agreement shall be governed by and construed in accordance with the laws of England.
Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.
Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
The Customer agrees to indemnify 'Online Presence Solutions', its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.
Customers do not have the right to assign this Agreement without the explicit permission of 'Online Presence Solutions'. This Agreement shall be in force and effect to the total benefit of the Customer and 'Online Presence Solutions' and their successors and permitted assignees.
'Online Presence Solutions' reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Dedicated Terms of Service and the Acceptable Use Policy.